Terms and Conditions and Cancellation Policy
If you need to cancel your workshops place
Please let us know as soon as possible. Tell us 4 weeks prior to the workshop date and you can transfer to another workshop, if there are places available. Alternatively you can have a credit for the sum paid which must be used within that calendar year. Which ever you chose, a 20% cancellation fee will be charged.
If you give less than 4 weeks notice, your payment is non-refundable and non-transferable.
We recommend that you find someone else to take your place. Just let us know and if there are any special dietary requirements.
If we manage to re-sell your place within 4 weeks of the course date we will refund your payment minus 20% cancellation fee or give you a credit less 20% to be used within that calendar year.
If we need to cancel a workshop:
Although we make every effort not to disappoint people, occasionally we may have to cancel a workshop due to tutor illness or other unforeseen circumstances.
We will try to give you as much notice as possible
You can choose to transfer to another workshop, subject to availability or we will give you a full refund of fees/deposit paid
Whilst we will make every effort to find a replacement tutor, this is not always possible at short notice or because a number of our tutors have very specialist skills.
Unfortunately we are unable to refund any travel, accommodation or an other related costs that you may have incurred in booking a workshop. Cowshed Creative are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but will not be limited to) war, terrorism, serious crime, industrial action, flooding, natural disaster, epidemics/ pandemics or such similar events ("Force Majeure"). If the cancellation is due to a Covid Lockdown, we will offer alternative dates or a refund minus a small admin fee of £5
Health and Safety
We take our Health and Safety responsibilities very seriously and aim to keep all students safe whilst they take part in creative workshops. We ask students to listen carefully to Health and Safety instructions provided by the tutor and familiarise yourselves with fire and emergency procedures that are displayed on the walls of the building. Thank you for your support.
During the Covid pandemic, all students attending courses must comply with our special measures which are regularly updated to meet government guidelines. These are available on our website. We also send out updates in a pre-course email and within the workshop induction.
Whilst we endeavour to meet the needs of students with special dietary requirements, we do handle all nine allergens in our food production area. Students must inform us of these at least a week prior to the workshop date if they have special dietary requirements.
In the unlikely event that you wish to make a complaint, please talk to the tutor first, during the session. They may be able to resolve the problem. If you feel unable to do this or you feel your complaint has not been resolved, please speak to George Grange in person or call her on 01539 821210 on the day. She will be happy to discuss your concerns.
Terms and Conditions for Cowshed Creative Gift Vouchers
Cowshed Creative gift vouchers which can be redeemed against any creative course listed on the Cowshed Creative website. The gift vouchers are available to buy in any amount, with a minimum spend of £20.
Each voucher contains a unique code, which is needed to verify the voucher and book a course.
Once purchased, the gift voucher is sent to you by email. You can either print out or forward the voucher by email to the recipient.
An invoice confirming the details of the purchase will also be sent to you by email.
Cowshed Creative gift vouchers are dated and valid for any workshop available within the 2021 Cowshed Creative programme. The year is printed on the voucher. The voucher expires at the end of the 2021 programme. You must make your booking before this expiry date or the voucher will no longer be valid. The voucher is non-refundable.
Redeeming your voucher
To redeem a voucher please give the code on your voucher to Cowshed Creative when you book. Once the code has been given, your voucher is effectively ‘spent’.
Gift vouchers can be used as full or part payment for the course. If the course fee is higher than the value of the original voucher, the difference will need to be paid to Cowshed Creative.
Neither Cowshed Creative nor tutors can give cash change for vouchers, but any excess can be used to pay towards any additional material charge.
Vouchers must be kept safely and securely. Cowshed Creative will take no responsibility for any loss you may incur as a result of theft, impersonation or identity fraud. We do reserve the right to cancel vouchers that we deem to have been obtained fraudulently.
Refunds can only be made on unused and un-verified vouchers bought direct from Cowshed Creative within 14 days of purchase. Refunds are always made to the person who purchased the voucher.
Once you have confirmed your booking date with Cowshed Creative you have agreed to our terms and conditions regarding cancellations or changes.
If you tell us more than 4 weeks prior to the workshop date, you can transfer to another workshop, subject to availability. Alternatively we can issue you with a credit that must be used within that calendar year. In both instances a 20% admin fee will be charged.
If you tell us with less than 4 weeks’ notice, your payment is non-refundable and non-transferable.
If we manage to re-sell your place within 4 weeks of the course date we will refund your payment minus a 20% cancellation fee or give you a credit less 20% to be used within that calendar year.
The best solution is to find someone else to take your place. You must inform us of the name change, their contact details and any dietary requirements before the day of the workshop.
If we cancel your course, you can use your voucher to book an alternative course. Sometimes we may need to cancel the course at short notice for reasons beyond our control such as adverse weather conditions, illness or mechanical breakdowns or a force majeure. We will endeavor to contact you the day before the course but we recommend that if you are travelling some distance, you check that the course is going ahead before you leave. We regret that in the event of cancellation, Cowshed Creative is unable to reimburse travel, accommodation or any other expenses you may incur.
Cowshed Creative is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but will not be limited to) war, terrorism, serious crime, industrial action, flooding, natural disaster, epidemics/ pandemics or such similar events ("Force Majeure"). Covid: If we have to cancel a course because we have to go into lock down we will of course offer alternative dates or a refund minus a small administration fee of £5.
Certain courses are subject to certain requirements such as physical strength or accessibility. Details of each course are available on our website, along with our access statement. Please check carefully before making the booking that you comply with the requirements.
We try to ensure that all information provided by Cowshed Creative about each course is accurate and up to date. All prices quoted are subject to change.
All courses are offered subject to availability, with individual artists and craftspeople running the sessions. Please book as early as possible and please do not make arrangements in connection with the booking until it has been confirmed with Cowshed Creative
We appreciate your feedback, so please bring any comments or issues to our attention as soon as possible, so that we have a chance to put matters right.
Other Terms and Conditions
All the above terms and conditions apply as a condition of using our vouchers, whether or not the voucher holder is the original purchaser. Cowshed Creative reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with British law.